Artwork or specification changes
Contact us promptly with the order reference. Changes after approval may affect cost, production or delivery and need to be reviewed against the order’s current stage.
Delivery or product concerns
Email the order reference, affected quantity and clear photos of the product and packaging. Keep the packaging while the issue is reviewed. We will discuss the next steps for your order.
Care information
Follow the care instructions supplied for the chosen mat. If you need a replacement copy, include your order reference so we can identify the exact construction.
Reorders
Send the previous order details, new quantity and arrival date. Availability, artwork, pricing and timing are reconfirmed.